Privacy Policy
Last updated: 23 August 2026
This notice explains how RVTV Security uses personal information when you visit this website, contact us, request a quotation or receive technical support.
Who we are
RVTV Security is the data controller for the personal information described in this notice.
Our contact address is Unit 3 Priory House, Mimram Road, Hertford SG14 1NN. For privacy enquiries, email [email protected] or call 01992 509043.
Information we collect
- Enquiries and contact forms: your name, email address, telephone number, subject and message.
- Telephone calls: your telephone number, information discussed during the call and, where stated, a recording of the call for training, quality and dispute-resolution purposes.
- Quotations and services: contact, site, correspondence, contract and billing information needed to prepare a quotation or provide services.
- Technical support: details of the fault, relevant equipment or system information and information made available during a remote-support session that you choose to start.
- Website security logs: technical information such as IP address, browser or device type, requested page, date and time, and security events.
The website has no public customer accounts, comments or media uploads. Contact-form submissions are emailed to RVTV and are not stored in a website database.
How and why we use your information
- To respond to enquiries and prepare quotations.
- To provide, maintain and support products and services.
- To manage customer relationships, correspondence, complaints and payments.
- To train staff, monitor service quality and establish what was agreed during recorded telephone calls.
- To protect the website, systems, customers and business from misuse, fraud and security threats.
- To meet legal, regulatory, tax, accounting and insurance requirements.
Our lawful bases
Depending on the circumstances, we use personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business, responding to customers, improving service quality and handling legal claims. We balance those interests against your rights and freedoms.
We do not use information submitted through this website for unrelated electronic marketing without an appropriate lawful basis.
Cookies and analytics
This website does not use advertising or analytics cookies. Essential infrastructure may process limited technical information to deliver and protect the website. If non-essential cookies or analytics are added in future, this notice and any required consent controls will be updated first.
Who we share information with
We only share information where necessary with authorised RVTV personnel and service providers supporting website hosting, email, IT, security, payment, professional advice, insurance or remote technical support. We may also disclose information where required by law, a regulator, a court or law-enforcement authority. We do not sell personal information.
International transfers
If a service provider processes personal information outside the UK, we require an appropriate safeguard where the law requires one, such as an adequacy regulation or approved contractual protections.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on whether an enquiry becomes a customer relationship, the type of service provided, legal or accounting requirements, warranty and insurance needs, complaint or claim periods, and security requirements. Website security logs are retained for a limited operational period set by our hosting and security arrangements. Information is deleted or anonymised when it is no longer required.
Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet or email transmission can be guaranteed completely secure.
Your data-protection rights
Depending on the lawful basis and circumstances, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction, data portability or withdrawal of consent where consent is used.
To exercise a right, contact [email protected]. We may need to confirm your identity before completing a request.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, through ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our website, services or legal obligations change. The latest version will always be published on this page.